Shipping policy

Shipping Policy

Last Updated: August 10, 2026

At DC Family Goods, we work with trusted fulfillment partners to bring you useful, fun, and affordable products for the whole family. Because we offer products from multiple suppliers, shipping times may vary depending on the item and destination.

📦 Processing Time

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, or periods of high order volume, processing may take slightly longer.

🚚 Shipping Times

After your order has been processed, estimated delivery times are:

United States: 5–15 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Shipping times can vary due to carrier delays, weather, holidays, customs, or other circumstances outside of our control.

Some products may arrive sooner or later than others.

💰 Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order and shipping destination.

From time to time, DC Family Goods may offer free shipping promotions or special shipping rates. Any promotional shipping offer will be clearly displayed at the time of purchase.

📍 Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information when tracking is available.

Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation.

📦 Multiple Items / Multiple Packages

Because DC Family Goods carries products from different fulfillment partners, items in the same order may occasionally be shipped separately.

This means you may receive multiple packages at different times even though the items were purchased in the same order.

You will not be charged additional shipping simply because your order arrives in multiple packages unless otherwise stated at checkout.

🏠 Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If an order has not yet shipped and you notice an incorrect address, contact us as soon as possible at support@dcfgoods.com.

Once an order has shipped, we may be unable to change the delivery address.

DC Family Goods is not responsible for packages delivered to an incorrect address provided by the customer.

📦 Lost, Stolen, or Damaged Packages

Once an order has been marked as delivered by the carrier, DC Family Goods is not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost or has not arrived within a reasonable amount of time, please contact us at support@dcfgoods.com so we can help investigate the shipment.

If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and product.

🌎 International Shipping

International shipping availability varies by product and destination.

Customers are responsible for any applicable customs fees, duties, taxes, or other charges imposed by their country.

Delivery times for international orders may vary significantly due to customs processing.

❗ Delivery Delays

DC Family Goods is not responsible for delays caused by circumstances outside of our control, including:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Holidays
  • Customs delays
  • Incorrect or incomplete addresses
  • Transportation disruptions
  • High shipping volumes

We will do our best to assist you if a shipping issue occurs.

📩 Questions About Your Order?

If you have questions about your order or shipping, please contact us:

Email: support@dcfgoods.com

DC Family Goods
Cool Finds. Family Prices.