Refund policy
Return & Refund Policy
Last Updated: August 10, 2026
At DC Family Goods, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us so we can work with you to find a reasonable solution.
1. Returns
We accept eligible return requests made within 30 days of delivery.
To be eligible for a return, the item generally must:
- Be unused and in its original condition
- Be in the original packaging, when applicable
- Not be damaged due to misuse, improper handling, or normal wear and tear
- Be accompanied by proof of purchase or order information
Some products may not be eligible for return due to their nature or applicable health and safety requirements.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs or video showing the item and, when applicable, the packaging
We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or other solution.
Please do not return a damaged, defective, or incorrect item before contacting us. We will provide return instructions when a return is required.
3. Refunds
Once your return or refund request has been reviewed and approved, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
4. Customer-Requested Returns
If you simply change your mind, ordered the wrong product, or no longer want an item, the item may be eligible for a return if it meets our return requirements.
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, return shipping costs may be the customer’s responsibility.
Original shipping charges may be non-refundable.
5. Items That Cannot Be Returned
Certain items may not be eligible for return, including products that are:
- Used or damaged after delivery due to customer handling
- Missing original packaging when the packaging is necessary for resale
- Personalized or customized, when applicable
- Perishable, hygienic, or otherwise non-returnable items, when applicable
- Clearly identified as final sale
This list does not limit any return, refund, or cancellation rights required by applicable law.
6. Late or Missing Refunds
If you have been approved for a refund but have not received it, first check your bank or payment account.
Refunds may take additional business days to appear depending on your bank, credit card company, or payment provider.
If you still have not received your refund after the applicable processing period, contact us at:
support@dcfgoods.com
7. Exchanges
We may offer exchanges for eligible damaged, defective, or incorrect products depending on product availability.
If the exact item is unavailable, we may offer a refund or another appropriate resolution.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@dcfgoods.com.
Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed before an order is shipped.
Once an order has been shipped, it may no longer be eligible for cancellation.
9. Return Shipping Address
Please do not send returns to the address listed on your package or to any supplier address unless specifically instructed by DC Family Goods.
Return instructions and the appropriate return address will be provided when a return is approved.
10. Contact Us
For return or refund questions, please contact:
DC Family Goods
Email: support@dcfgoods.com
Please include your order number and a brief description of your request so we can assist you as quickly as possible.
DC Family Goods — Cool Finds. Family Prices.